Cookie Policy

If your browser is configured to accept cookies, we may collect non-personally identifiable information passively using “cookies” and “page tags”.

Effective as of May 25, 2018

What’s a cookie?

“Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the JivoChat Service.

Read about using cookies and how make your website compliant with JivoChat.

What’s a page tag?

“Page tags,” also known as web beacons or gif tags, are a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed. Page tags are invisible to you, and any portion of the JivoChat Service, including advertisements, or e-mail sent on our behalf, may contain page tags.

Does JivoChat use cookies, and why?

Yes. We use cookies to personalize your experience on the JivoChat Service (such as dynamically generating content on webpages specifically designed for you), to assist you in using the JivoChat Service (such as saving time by not having to reenter your name each time you use the JivoChat Service), to allow us to statistically monitor how you are using the JivoChat Service so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. By using cookies and page tags together, we are able to improve the JivoChat Service and measure the effectiveness of our advertising and marketing campaigns.

Please be aware that this cookie policy does not govern the use of third-party websites or services or providers of third-party services.

Do I have to accept them?

You do not have to accept cookies to use the JivoChat Service. If you reject cookies, certain features or resources of the JivoChat Service may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally. To learn more about how to control privacy settings and cookie management, click the link for your browser below.

To learn more about cookies; how to control, disable or delete them, please visit http://www.aboutcookies.org. Some third party advertising networks, like Google, allow you to opt out of or customize preferences associated with your internet browsing. For more information on how Google lets you customize these preferences, see their documentation.

All cookies, on our website and everywhere else on the web, fall into one of four categories:

Strictly necessary cookies — These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Cookies that allow web shops to hold your items in your cart while you are shopping online are an example of strictly necessary cookies. These cookies will generally be first-party session cookies. While it is not required to obtain consent for these cookies, what they do and why they are necessary should be explained to the user.

Preferences cookies — Also known as “functionality cookies, ” these cookies allow a website to remember choices you have made in the past, like what language you prefer, what region you would like weather reports for, or what your user name and password are so you can automatically log in.

Statistics cookies — Also known as “performance cookies, ” these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.

Marketing cookies — These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always of third-party provenance.

Log files

We collect non-personal information through our Internet log files, which record data such as browser types, domain names, and other anonymous statistical data involving the use of the JivoChat Service. This information may be used to analyze trends, to administer the JivoChat Service, to monitor the use of the JivoChat Service, and to gather general demographic information. We may link this information to personal information for these and other purposes such as personalizing your experience on the JivoChat Service and evaluating the JivoChat Service in general.

What’s a local storage?

Local storage is the component of the browser which locally stores named key/value pairs inside a client’s Web browser.

Description of cookies used on our websites

Chat Widget:

Cookie Name Cookie Description Cookie Category
enter_ts first visit to the website Statistics

JivoChat Website:

Cookie Name Cookie Description Cookie Category
last_login the date of previous login Statistics
jv_subscribe the status of the user’s subscription to the blog Statistics
jv_site_utm UTM tags indicating the marketing campaign Statistics
jivo_visitor_id ID of the user Statistics
jv_site_lang language of the site Statistics
jv_site_country_code country code of the site Statistics
jv_site_partner_id ID of the affiliate that referred the customer to JivoChat Statistics
jv_site_pricelist_id ID of the price list for signup Statistics
jv_site_closed_popup flag that controls appearance of a pop-up window for subscription to blog Statistics
jv_enter_ts_${widget_id} time the visitor to entered the site Statistics
jv_invitation_time_${widget_id} time that proactive invitation appeared Statistics
jv_visits_count_${widget_id} number of visits to the site Statistics
jv_utm_${widget_id} UTM tags indicating the marketing campaign Statistics
jv_refer_${widget_id} source of the visit to the site Statistics
jv_pages_count_${widget_id} number of pages viewed by the user Statistics
jv_history_${widget_id} site navigation history Statistics
jv_loader_info_${widget_id} technical information required to load the widget Strictly necessary
jv_show_callform_onceADay_${widget_id} Proactive invitation for only once per day for one visitor Statistics
jv_{$proactive_action}onceADay${widget_id} Proactive action only once per day for one visitor Statistics

Description of local storage data used on our websites

Client Information:

jv_store_${jivo_widget_id}_client — Local storage with client information


Key Key Description
jv_sess_id ID of the user session
client_id ID of the user
pa_id ID of the priority agent
is_blacklisted is user banned
is_introduced is user introduced
client_info user contact information (client_name, phone, email, description)
department_id ID of the chosen department
display_name client’s name
evaluate is user evaluated
last_message last message from client in chat
has_integration information about integrations (VK, Facebook, etc.)
utm UTM tags indicating the marketing campaign
visitorId ID of the visitor
visits_count number of visits to the website
pages_count number of pages viewed
invitation_time time of appearance of proactive invitation
close_time time the widget was closed
cw_timer time the callback request was initiated
callback_ping_response cash of callback backend script response
ab_test_group a/b testing group flag

Client Messages:

jv_{$random_string}_${jivo_widget_id} — Local storage with client messages


Key Key Description
created_ts time of a message sent by a visitor
text ID of the user
chat_id ID of the chat
msg_id ID of the message